Shipping & Returns

All orders ship from my New York studio.

Ready-to-ship pieces leave the studio within 1–2 business days. Made-to-order pieces require additional time. Each product page lists the estimated production timeline. I'll email you with an expected ship date once your order is confirmed.

Most orders ship via USPS Priority Mail and arrive within 2–5 business days. UPS and expedited shipping can be arranged. If you need a piece by a specific date, email me before ordering and I'll let you know what's possible.

Free shipping on all orders over $100.

Gifting: If your order is a gift, add a note at checkout. I'll include a handwritten message and pack it in a presentation box.

Tracking: You'll receive a tracking number by email once your order ships.

I want you to love your piece. If something doesn't feel right, returns and exchanges are accepted within 7 days of delivery.

To start a return: Email info@suzanneschwartzjewelry.com before sending anything back. I'll walk you through the process.

Conditions: Items must be in original condition as received. Ship in the original packaging or equivalent. Use a tracked, insured shipping method. Customers are responsible for return shipping costs.

One-of-a-kind and commissioned pieces are final sale.

Refunds: Once your return arrives at the studio, I'll process the refund to your original payment method within 1–2 business days. Your bank may take additional time to post the credit.

Exchanges: If you'd prefer a different piece, let me know when you email and I'll help you find the right one.

Damaged or incorrect orders: If something arrives damaged, defective, or wrong, email me immediately. I'll take care of it.

I stand behind every piece I make. If something goes wrong due to workmanship, I'll repair it at no charge.

Normal wear and aging are part of how jewelry lives. If a piece needs maintenance or repair over time, email me. I'm happy to evaluate it and discuss options. You can also bring pieces to any of my shows for in-person repair.

I clean Suzanne Schwartz Jewelry pieces free of charge. Mail them to the studio or bring them to a show.

Questions? Email info@suzanneschwartzjewelry.com.